Refund or Store Credit

The Process: Initiating a return

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Graydon Skincare

Love it or return it! We want you to be happy with your Graydon Skincare products. Please note, that we cannot accept returns or issue refunds for items purchased through our retailer partners.

Refund Policy

Shipping Methods/ International Shipping

Lost/Stolen and Damaged Packages

Shipping Policy

Opened/Unopened Items

What are the benefits to having a Graydon Skincare account?

Creating an Account and Is My Account Secure?

What are the benefits of joining your Mindful Beauty Insider's Club?

Account and Mindful Beauty Club FAQs

Do you test on animals? Are your products ocean and reef safe?

Where do you source your ingredients?

Are your products sustainable?

Are your products vegan, gluten-free and organic?

Do you offer samples?

Are you products suitable for young children?

Is it safe to use your products while pregnant/nursing?

Is Face Glow a sunscreen?

Why does the colour of Moon Boost look different from the website photo?

Full Ingredient List

Ingredient Transparency

Product FAQs

How can I choose the best products for my skin?

Skincare Recommendations

What payment methods do you accept?

Do you offer payment plans?

Payment Method FAQs

Do you offer promotions?

Promotions & Discounts FAQs

Is your packaging recyclable?

Do you use upcycled your ingredients?

Sustainability FAQs

Managing Subscriptions

Managing Products

Cancelling/Pausing a subscription

Managing Shipping

Managing your order/payment method

Managing your Subscription